Standard Terms and Conditions of Contract for Travelstart Online Travel Operations Pty Ltd.
All services rendered by or on behalf of Travelstart Online Travel Operations (Pty) Ltd (‘Travelstart’) to
the Client/s are subject to the terms and conditions (‘the Conditions’) set out below.
Travelstart, located at Longkloof Studios, Block B, Darters Roads, Gardens, Cape Town, 8001, South Africa is
part of the Travellab Group, located at Sebbarp Kvarnhem, 24033, Löberöd, Sweden.
The following Terms and Conditions should be read and understood prior to confirming your travel. Do not
confirm any booking unless you understand and agree with the following terms and conditions.
By proceeding to book You agree and accept the Terms and Conditions of the Travelstart Website and its travel
Partners. You further acknowledge that Travelstart operates as a reseller of flights and all content that
appears on our website is sourced from a GDS (Global Distribution Service) or from the Airline Directly via
an Application Programming Interface (API). Whilst every effort is made to ensure that systems are updated
to take into account any travel restrictions that may exist at the time of booking, it may be possible that
there is a delay in the GDS or Airline system updating to accommodate all travel restrictions that may be
imposed. By booking the selected flight with us, you confirm that you have checked that there are no travel
restrictions, in both your country of departure, transit and arrival, that may affect your booking and that
you have satisfied yourself on behalf of all travellers in the booking that you can proceed with the
booking. Please also check the entry requirements of your destination country, as a quarantine period or
testing might be a requirement when flying in from South Africa.
Travelstart cannot be held liable for any operational changes, cancellations or consequential damages
incurred by you, or any passenger in the booking, in the event that flights are not able to operate as
planned, including any disruptions, cancellations or changes to planned schedules. Please note that in the
event that a flight is disrupted or cancelled due to travel restrictions being imposed that each airline
will have their own policy in this regard, which will apply to your booking.
Nature of the services rendered by Travelstart
Travelstart renders the service of hosting an online search and booking portal, with its primary focus on the
travel and accommodation industries (‘the Services’) pursuant to which the general public shall
have access to the portal,
be entitled to set certain travel, accommodation and/or other service criteria based on information
gleaned from the internet,
request quotations and
be entitled to confirm bookings and place reservations relating to travel, accommodation and/or other
For the avoidance of doubt, the services do not include any advisory or consultancy services, unless you
choose to speak to a Travelstart Live Agent.
The Client and Authority
Any person(s) wishing to utilise the services, indicates their acceptance of these Terms and Conditions by
proceeding with the booking on the passenger information page, prior to the conclusion of
any transaction with Travelstart. Upon doing so, such person is DEEMED TO HAVE READ, UNDERSTOOD AND
ACCEPTED these Terms and Conditions and to have the authority to do so on behalf of the
person/Company person in
whose name the ultimate reservation or booking is made (collectively referred to as ‘the Client(s)’).
Please be advised that unless requested otherwise upon making the reservation, Travelstart is authorised to
engage with any Passenger listed in a booking, in as long as that Passenger is able to provide the reference
number for the booking. Travelstart accepts no responsibility for any changes made by any of the listed
Passengers in a booking.
Third Party Service Providers
Travelstart provides Clients with the services either itself or acting on behalf of Principals engaged in or
associated with the travel and/or accommodation industries,
such as airlines, hotels and/or other service providers or suppliers (collectively referred to as ‘the
Principal’). Travelstart represents the Principal as agents only
AND ACCORDINGLY ACCEPTS NO LIABILITY for any loss, damage (including loss of profits or
consequential or special damages), injury, illness, harm or
death (except if such loss or damage arises from the gross negligence or wilful misconduct of Travelstart or
any person acting for or controlled by Travelstart),
which any Client may suffer as a result of any act or omission on the part of or the failure of the
Principal to fulfil their obligations, whether in relation to
travel arrangements, accommodation or otherwise. When you make a booking with us, you acknowledge and
agree that we act only as an agent for the third party service provider, which is solely responsible to
provide you with the travel or service which you have booked. The contract in use by the Principal
(which is often
constituted by the ticket issued by the Principal), shall
constitute the sole contract between the Principal and the Client and any RIGHT OF RECOURSE
the Client may have, will be solely against the Principal. Travelstart shall,
as soon as possible after the confirmation of the Client’s booking, provide to the Client the identity of
Please be advised that when booking a travel package with Travelstart, either online, or with a Live Agent,
it is the Passenger’s responsibility to ensure that they have familiarised themselves with all terms and
conditions that are applicable to their booking, which may include air, rail, bus, transport services
suppliers, hotel and tour operators, etc. Travelstart has a trade relationship with a number of preferred
third party travel providers and the provider’s terms and conditions are available to the Passenger here:
Please note that this list is not exhaustive and should the specific terms and conditions of the Service
Provider not be listed, please ensure that you make an effort to locate them and peruse them before making
In the instance where a unique travel package has been requested and built specifically for a Passenger,
Travelstart does not warrant or guarantee the service or the refundability of the booking. It is the
Passenger’s responsibility to confirm that he/she has satisfied him/herself as to the terms and conditions
of all suppliers related to that specific booking.
From time to time Travelstart may, together with a partner, offer exclusive promotional deals, which will
only be available to a select group of people based on qualifying criteria. In this instance specific terms
and conditions may apply, which will be made known to you.
Please be advised that when making an online booking it is not possible to display the fare conditions of a
particular ticket. Should you wish to inquire about this before confirming a booking you should contact a
Live Agent for assistance.
Please be aware that Third Party Service Providers (Airlines) may charge extra for certain items such as:
seating, special meal requests or printing boarding passes. This is subject to change without notice to you.
By agreeing to these terms and conditions upon making your booking you agree to accept this condition.
It is the Client’s responsibility to familiarise themselves with such terms and conditions (‘the Principal’s
The specific airline's or third parties' terms and conditions may apply.
Once the Client has (i) completed all applicable fields to initiate an enquiry regarding a particular
trip, tour, mode of travel, preferred accommodation and/or other service on Travelstart’s website www.travelstart.co.za
or mobile site m.travelstart.co.za or Mobile
‘the Sites’), or (ii) initiated such an enquiry with Travelstart by any other means of
including by means of access to the Sites via booking kiosks, if applicable, (collectively referred to as
Enquiry’), the Sites will prepare and provide the Client with the projected total cost of the Enquiry
by e-mail, by SMS or telephonically) (‘the Quote’). THE QUOTE IS ACCEPTED by
the Client when the Client
proceeds with the steps as specified on the Sites or accepts the Quote telephonically or via email. Full
of the total value of the Quote (‘the Payment’) is required in order to confirm reservations
relevant Principals (‘the Booking’). Once the online Booking or Booking affected by Travelstart
completed and the Client has authorized Travelstart to process the payment by submitting the Booking for
the Client will be supplied with an email that will contain the final details of the Booking (‘the
Confirmation Form’). IN THE CASE OF AIR TICKETS, FULL PAYMENT FOR THE BOOKING NEEDS TO BE MADE
IN THE BANK ACCOUNT OF TRAVELSTART BY MIDNIGHT South African time on the day that the Booking
was made in order to
guarantee the fare quoted according to the Booking Confirmation Form.
Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are
purchasing may only be partially or non-refundable. To verify this before booking online please contact our
The Client ACKNOWLEDGES that it has selected the itinerary and destination(s) constituting the Booking
on information gleaned from the internet. He/she ALSO ACKNOWLEDGES that the internet Booking has been
compiled and is managed and updated by the Principal, and that Travelstart has no control over information
compiled by the Principal. Accordingly TRAVELSTART CANNOT AND DOES NOT GUARANTEE that the itinerary
any destinations will comply in whole or in part with those advertised on the internet by or on behalf of
the Principal. Any right of recourse in that regard will be against the Principal. in addition to the above
Travelstart cannot be held liable for incorrect availability being displayed by the Principal and we cannot
be held liable if the seats selected are not available.
Payment and Payment Terms
The Payment is due immediately by Visa, Master, American Express or Diners Credit Card, Discovery Miles or
Electronic Funds Transfer, Cash Deposit at a bank, or if a Kiosk booking, cash payment to the Kiosk teller,
whichever is applicable, and must reflect in the bank account of Travelstart by midnight South African time
on the day that the Booking was made. If the Payment is not received as stated above, Travelstart or
Principal involved RESERVES THE FULL RIGHT TO CANCEL THE BOOKING, in which event the full Payment
cancellation and administration fees) shall be refunded to the Client within 48 hours of the cancellation
being processed. In the event that the Payment was made after the aforementioned deadline, and should
Travelstart inform the Client by means of a revised Quote that the Booking remains available at a higher
price, the Client may choose to proceed with the Booking at such higher price, in which event the CLIENT
WILL BE LIABLE for any difference between the original Quote and such higher price, and the revised
must reflect in the bank account of Travelstart before the deadline stipulated in the revised Quote in order
to secure the Booking.
Travelstart now accepts Discovery Miles as a method of payment. Discovery Miles can only be redeemed on
Travelstart if your Discovery Miles are linked to a qualifying Discovery Bank product. By selecting
Discovery Miles as a method of payment you consent to our use of the services of reputable and secure third
party payment service providers in order to process financial transactions and acknowledge that doing so
necessitates the disclosure of your payment information when you make a purchase. We have put the necessary
measures in place to ensure your personal and payment information remains secure. We make use of 3D Secure,
which is an additional layer of online security that is now mandatory for all online retailers in South
Africa. It is also known as Verified by Visa and MasterCard SecureCode. It helps prevent fraud by protecting
you against unauthorised transactions on your card(s). Once you have selected your payment method and
accepted these terms and conditions, you will be directed to PayU’s secure site for payment of the
applicable purchase price for the goods. Your payment will be presented to the bank for authorisation.
Should such authorisation be declined, your order will be cancelled. Should the authorisation be successful,
your order will be processed for delivery to you. Your payment details are held by PayU in a secure
encrypted server. For further information regarding online payments with PayU please visit www.payu.co.za.
This website will maintain a full record of every transaction concluded via this website for a period of
five (5) years from date of such sale. By accepting these terms and conditions, you consent to Travelstart
processing your personal information for the purposes of administering payment. You consent to Travelstart
sharing and procuring your personal information with and from contracted third parties, only insofar as it
relates to payment, who may require such information in order to render a service to you and only if such
contracted third party agrees to keep the information confidential.
When redeeming Discovery Miles as a method of payment, you can redeem Discovery Miles for the full amount due
or, if you don’t have enough Discovery Miles, you can pay the outstanding balance with your Discovery Card
or any Visa or MasterCard credit card by completing the details in the credit card section. When redeeming
Discovery Miles as a method of payment, the option to pay the balance of the booking price via electronic
transfer of funds is not available.
The option to redeem Discovery Miles as a method of payment shall only be available on the Travelstart
website at www.travelstart.co.za. This option shall not be available for purchases from affiliates,
retailers, or through any other booking channel. Any queries regarding your flight booking must be escalated
to Travelstart directly and not to Discovery. Please contact Travelstart first via our Contact Us page. If
you receive an error message, try to pay using your Discovery Miles again. If the payment
still fails, we recommend contacting Discovery directly for assistance with the issue. Their number is 0860-11-2273.
This option applies to all domestic and international bookings made regardless of the airline or cabin class.
It also applies to both domestic and international accommodation. In the instance where a refund is
requested for a flight ticket or accommodation booked via the Travelstart platform, Travelstart will first
refund the full amount paid in cash onto the credit card, the balance will be refunded to your Discovery
Miles Balance. Note that the refund policy of the relevant Principal will apply. Discovery and its
affiliates, and Travelstart cannot be held responsible for any misrepresentation caused due to an
unintentional copy error, typing error or omission that may occur on any of their promotional material and
communications. By making use of the services you agree to the standard terms and conditions of use of the
services. Travelstart and Discovery reserve the right to amend these terms and conditions at any time and
Travelstart is a South African company and all transactions are processed in South African Rand. The
applicable conversion charges (‘Additional Charges’) may therefore be levied by your merchant bank if
payment is made from another country and/or in another currency other than South African Rand. The
Additional Charges are driven by the global treasury of the applicable credit card and are impacted by the
change in daily exchange rates. Travelstart shall therefore NOT BE HELD LIABLE for any Additional Charges
levied by the applicable merchant, or bank pursuant to the confirmation of a Booking. Travelstart, or
Travelstart for Business does not offer credit, unless otherwise agreed.
Quotes are provided at the ruling daily exchange rate. Until Travelstart has received Payment, we
RESERVE THE RIGHT to amend any Quote.
Should the Quote be increased as a result of an exchange rate fluctuation, the CLIENT UNDERTAKES TO
PAY FOR ANY INCREASE ON DEMAND.
Any decrease in the QUOTE prior to the date of Payment will be reflected in the Quote
itself. The onus will be on the Client to check that
there have been no changes in the Quote prior to making the Payment. Airfares are subject to the price and
conditions quoted by the airlines.
However, once Payment has been received, the Quote is guaranteed, PROVIDED THAT the payment
was made by midnight on the day that the Booking was made.
Should the Client be a group booking and the group number deviate from the number required for the Booking,
the PRINCIPAL MAY RESERVE THE RIGHT to
re-cost the Quote and raise a surcharge. Should any Client refuse to accept and pay such surcharge, it may
result in the Principal CANCELLING THE BOOKING AND RETAINING
any payment made, and Travelstart will be entitled to retain any service fees charged.
Travelstart/Travelstart for Business accepts no liability for bookings that have been cancelled because no
payment has been forthcoming.
These fees cover the costs incurred by Travelstart in booking and servicing your travel reservation. We also
reserve the right to charge an additional service fee
for any additional services rendered, such as cancellation requests or changes to your booking.
Please be advised that service fees and products are non-refundable in case of a cancellation. Service fees
vary depending on the number of Passengers in a booking, the service provider or the destination and the
service being provided. Should you book online these fees will be clearly displayed on the payments page
before your booking is confirmed. Should you book with a live agent these will appear on your quotation.
An amendment fee per Booking may be levied for any changes to the confirmed itinerary and or ticket. The
Travel Agent’s amendment
fee is charged in addition to any amendment fees which may be charged by the relevant Principal.
The proposed travel arrangements are made on the EXPRESS CONDITION that Travelstart, its
employees and agents,
shall not be responsible for, and shall be exempt from, all liability in respect of loss, damage (including
loss of profits or consequential or special damages),
accident, injury, illness, harm, trauma, death, delay or inconvenience (collectively, ‘Losses’) to any
Client (which shall be deemed to include the heirs, executors,
administrators or assigns of the Client), their luggage, or other property, wherever, whenever and however
the same may occur (except if such Losses arise directly or
indirectly from the gross negligence or wilful misconduct of Travelstart or any person acting for or
controlled by Travelstart, in which case such claim shall be
lodged in writing with Travelstart within 30 (thirty) days after the occurrence of the alleged Loss, and
such liability shall be limited to R10 000 per Client per Booking).
The CLIENT INDEMNIFIES AND HOLDS HARMLESS Travelstart or any person acting for or
controlled by Travelstart accordingly.
It is STRONGLY ADVISED that all Clients take out adequate insurance cover in order to cover
instances such as cancellation due to illness or
injury, personal accident and personal liability, loss of or damage to baggage and sports equipment. (Note
that this is not an exhaustive list).
Travelstart will NOT BE RESPONSIBLE OR LIABLE if the Client fails to take adequate
insurance cover. It shall not be obligatory upon
Travelstart to effect insurance for the Client (since this service does not fall within the scope of the
Services) except upon detailed instructions
given in writing by the Client. All insurance effected by Travelstart pursuant to such instruction will be
subject to such exceptions and conditions
as may be imposed by the insurance company or underwriters accepting the risk. Travelstart shall NOT
BE OBLIGED to obtain separate cover for any risks so excluded.
Should the insurers dispute their liability for any reason, the Client will have recourse against the
insurers only. Please note that various credit card companies
offer limited levels of travel insurance, which in Travelstart’s view may not be sufficient cover for
international travel. The CLIENT IS ADVISED to check with
their respective credit card companies in order to obtain the specific details of the cover offered, and
determine whether this is sufficient for the Client’s requirements.
Documents (for example booking confirmations, itineraries etc.) shall only be prepared and released to the
Client on receipt of the Payment. The new regulations require that all parents arriving, transiting and
departing from SA are to produce an unabridged birth certificate for their children under the age of 18
years. Families not in possession of these documents will be refused to travel. In the case where only one
parent is travelling with the children, consent in the form of an affidavit from the other parent registered
is required. Alternatively, either a court order granting full parental responsibilities and rights or a
death certificate of the other parent must be produced.
Name Change Requests
Upon confirming your booking we advise you to CHECK THE SPELLING OF YOUR AND ALL PASSENGER’S NAMES and
that it is as per the passport/identity document. Should the spelling of any traveller's name not match the
passport/identity document the airline may not allow you to board the plane or should you require a name
change, and should it be permissible, airline penalties may apply. Please note that some airlines do not
allow name changes for any reason whatsoever and may require you to buy a completely new ticket. Travelstart
accepts no liability in this regard.
Passports, Visas & Health
It is ENTIRELY THE CLIENT’S RESPONSIBILITY to ensure that all passports and visas are
current, valid, obtained on time, have sufficient blank pages,
will be valid for six months after return to their home country and that any vaccinations, inoculations,
prophylactic (e.g. for malaria) and the like,
where required, have been obtained. The Client is STRONGLY ADVISED to check the relevant
requirements for their destination and any transit countries before travelling.
Before booking any flight it is important to check if a transit visa will be required. As this differs
between countries and what passport you are holding it is always best to check with the embassy of the
transiting country. For example if you are the holder of a South African passport and are travelling on
British Airways to Madrid via London you may require a transit visa.
Travelstart will endeavour to assist the Client if requested, but such assistance will be at Travelstart’s
discretion (since this service does not fall within the scope of the Services)
and the Client acknowledges that in doing so, Travelstart IS NOT ASSUMING ANY OBLIGATION OR
LIABILITY AND THE CLIENT INDEMNIFIES TRAVELSTART against
any consequences of the Client’s failure to comply with any such requirements. It is the CLIENT’S
DUTY to familiarize him/herself with the inherent dangers of and
mental and/or physical condition required for the proposed travel arrangements.
Warning: Malaria and other tropical Diseases
Certain parts covered by the Client’s itinerary may be areas where there is a HIGH-RISK of malaria and other
tropical diseases such as yellow fever.
It is ENTIRELY THE CLIENT’S RESPONSIBILITY to check if any parts of their itinerary fall in
high-risk areas and the Client is STRONGLY ADVISED to
take the necessary precautions in this regard and hence we recommend that the Client checks with their
medical practitioner and/or travel clinic well before departure.
In the event of the Client cancelling the Booking, Travelstart shall have the RIGHT TO EITHER
CLAIM the amount of, or retain an amount of the Payment and
claim reasonable damages suffered by Travelstart, provided that Travelstart shall not impose any
cancellation fee or claim any damages in respect of a Booking
or reservation if the Client is unable to honour the Booking or reservation due to the death or
hospitalisation of the Client. The Principals may reserve the
RIGHT TO CANCEL any services prior to departure, in which event the Payment (less
Travelstart’s service fee) will be refunded by the Principal to the Client
without any further obligation on the part of Travelstart. Travelstart will CHARGE A FEE
for processing the request for refund. Clients should refer to the “Refunds”
section of these Conditions, as well as the cancellation provisions contained in the Principal’s Conditions
or the Sites. Principals may charge cancellation fees over and above the
cancellation fees charged by Travelstart in terms of this Condition.
Please note that should you have booked a ticket with more than one flight (eg: CPT - JHB - MAU) you may
only use your tickets in the sequence they were booked.
If you do not check in for your first flight the Airline reserves the right to cancel all of the remaining
flights on that ticket and your ticket will become invalid.
You will not get any money refunded for parts of the tickets not used.
In the unlikely event of there being an unscheduled extension to the final itinerary caused by flight
re-scheduling, flight delays, bad weather, strikes or any other cause which is beyond the control of
Travelstart, its agents or the Principal, any EXPENSES RELATING TO SUCH UNSCHEDULED EXTENSIONS (HOTEL
ACCOMMODATION ETC.) WILL BE FOR THE CLIENT’S ACCOUNT. The Client should confirm whether any of these
expenses may be covered by travel insurance, should this be applicable. it is the Client’s responsibility to
confirm the specific provisions of the travel insurance. In most instances the Principal/s will make the
change/s/disruption/s known to Travelstart and in this instance, time permitting, Travelstart will make
every effort to pass this information onto you using the contact details provided at the time of making the
booking. Please note that it is the Principal’s duty to inform the person who made the booking of any
changes to the booking, however there are times when this information is not timeously relayed so it is
important to ensure that when travelling you have access to the email address used at the time of making
booking. It is also recommended that both 72 hours and 24 hours before flying you confirm your itinerary
both when departing from your country of origin and when making your return journey. Once checked in
will be notified in the unlikely event of changes to your flight. Travelstart cannot be held liable for
failing to advise you of any changes, even when these changes had been communicated by the Principal/s to us
as there may be delays in relaying this information to you, due to operating hours or technical delays.
Itinerary Variations & Transfers
While every effort is made to keep to the final itinerary, the Principals reserve the right to make changes
intended for the Client’s
convenience e.g. in some cases, weather conditions can necessitate an alteration in the itinerary. Any such
variations in the final
itinerary do not constitute any reason for a refund and Travelstart shall NOT BE HELD
LIABLE for any such variations.
IT IS THE CLIENT’S RESPONSIBILITY to check each amendment to the itinerary. Please note
that no passenger who has not utilised an outgoing
flight on a return ticket will be allowed to make use of the return trip, except where, should it be
permissible, prior arrangement has been made with the airline.
Promotional products and packages offered on promotion and under discounted rates are valid for a limited
period. Any deposits or payments made in full for confirmed bookings during this period are non-refundable,
non-exchangeable or non-changeable (subject to the Consumer Protection Act), unless otherwise specified at
the time of booking. Deposits only apply to offline bookings, as agreed between the Client and Travelstart.
The person listed as the driver of the vehicle must present a South African driver’s licence or an
international driver’s licence when renting a car overseas. When collecting a car rental the driver must
also have a valid credit card to present at the time of collection. The credit card must be in the name of
the driver of the vehicle.If a credit card was used to pay for the booking, in most cases it should be the
same card. Please be aware that specific terms and conditions of selected car rental companies will apply to
your booking. Please refer to terms and conditions below. Please note that this list is not exhaustive and
should the specific terms and conditions of the Service Provider not be listed please ensure that you make
an effort to locate them and peruse them before making your booking.
These Conditions shall be governed by the law of South Africa and the jurisdiction of South African courts
the relationship between the Client and Travelstart. Travelstart SHALL BE ENTITLED to
institute any legal proceedings
arising out of or in connection with this contract in any Magistrates Court having jurisdiction in terms of
Section 28 of
the Magistrates Court Act no. 32/1944 as amended, notwithstanding that the amount in issue may exceed the
limits of such jurisdiction.
Clients who have special requests must specify such requests in writing to Travelstart at least 48 hours
prior to their outbound flight.
Whilst Travelstart will use its best endeavors to accommodate any such requests, it does NOT
GUARANTEE that it will always be able to do so.
Amendments of these Conditions
Travelstart reserves the right to make changes to these terms and conditions without further notice to the
Client. In this instance the terms and conditions applicable at the time of making the booking will remain
relevant to the respective booking.
NO REFUNDS will be considered in any circumstances whatsoever by Travelstart if the Client
has not purchased
the “Trip Cancellation and Refund Guarantee Product” at the time of making the booking. Refunds by the
Principals will be subject to their respective terms and conditions. Travelstart will charge a fee for
processing a request for refund. Principals may charge refund fees above those stated here. Some air tickets
are completely non-refundable according to airline fare rules. Cancellations for any reason whatsoever,
including medical reasons, death in the family, strikes, wars, weather, natural disasters, airline default
or government travel warnings will not entitle you to any refund in the case of non-refundable tickets nor
of waiving the cancellation penalties in the case that the tickets can be refunded. If tickets can be
refunded, cancellation penalties are imposed by the airline. Trip cancellation and interruption insurance
are therefore highly recommended. For the best coverage, travel insurance should be purchased at the same
time as the airline tickets.
Once we have established the possible refund you are entitled to, we will request it with the airline or
hotel on your behalf. For flight bookings the refund will be made by the airline directly to the account the
booking was originally paid with. This can take as long as 6 (six) months to a year or longer to obtain from
the airline. Standard processing time for refunds is 6 to 8 weeks depending on the airline. For hotel
bookings, the supplier will refund Travelstart and we’ll refund the credit card you used when making your
reservation. This usually takes approximately 4 weeks.
Foreign Exchange Regulation Compliance
Foreign Exchange Regulation Compliance is EXCLUSIVELY THE CLIENT’S RESPONSIBILITY.
This will apply especially when the Client instructs Travelstart to make and pay for travel arrangements on
E-ticketing: Documents required for travelling
It is the CLIENT’S EXCLUSIVE RESPONSIBILITY to ensure that he/she is in possession of all
relevant travel documents prior to
commencing with his/her travels. For example, the Client must be ready to show their passport or identity
document and e-ticket at the
check-in counter of the airline concerned, or, to the extent applicable, their passport or identity document
at the check-in counter for their accommodation.
Certain airlines require the physical credit card, used to make payment, to be presented at check-on or a
copy of the credit card and the card-holders ID,
in addition the above mentioned documents. The requirement to have a valid passport or identity document
an/or an unabridged birth certificate will apply
to all members of a travelling party and for each minor travelling (including infants).
If the Client requests or instructs Travelstart to effect bookings via the internet, the Client
IRREVOCABLY AUTHORIZES Travelstart to do the
following on its behalf (1) make any selections of and for the proposed travel arrangements (2) inform the
Client of the prices attached to the
proposed travel arrangements PRIOR TO CONFIRMING the booking and (3) make payment for such
booking and ancillary services.
Limitation of Liability
TRAVELSTART, ITS OFFICERS, DIRECTORS, SERVANTS OR AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY CLAIM,
LOSS, DAMAGE OR INJURY SUFFERED BY
ANY PERSON WHETHER TO THEIR PERSON OR PROPERTY, HOWSOEVER CAUSED WHETHER OR NOT ARISING FROM ANY ACT,
OMISSION, DEFAULT, OR NEGLIGENCE ON THE PART
OF TRAVELSTART, UNLESS SUCH CLAIM IS DUE TO THE GROSS NEGLIGENCE OR WILFUL CONDUCT OF TRAVELSTART AND SUCH
CLAIM IS LODGED IN WRITING WITH TRAVELSTART
WITHIN 30 (THIRTY) DAYS AFTER THE DATE ON WHICH THE BOOKING IS MADE. SUCH LIABILITY WILL BE SUBJECT TO A
LIMITATION OF R10 000 PER CLIENT PER BOOKING
AND UNDER NO CIRCUMSTANCES WILL TRAVELSTART BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE.
In the event that Travelstart has to engage a lawyer to enforce any of its rights in terms of these
Conditions or otherwise,
and in the event that Travelstart is successful in the enforcement of such rights, the CLIENT WILL BE LIABLE
for all legal fees at an attorney and own client scale.
Subject to statutory constraints or compliance with an order of court, Travelstart undertakes to deal with
all Client information of a personal nature on a strictly confidential basis.
Confirmation of Travel Arrangements
It is advisable that all onward travel arrangements (local, international and on return to RSA, domestic
connecting flights) be RECONFIRMED BY THE CLIENT 72 (seventy-two) hours prior to departure
with the airline.
You agree that your use of our social media pages which include but are not limited to Facebook pages,
Instagram, Twitter, will not be defamatory, unlawful, obscene, offensive, hateful, abusive, inflammatory,
threatening, invasive of anyone’s privacy, or otherwise contain objectionable comments and/or content. We do
not tolerate any form of discrimination on grounds of race, sex, religion, nationality, disability, religion
or belief, sexual orientation, being a transsexual person, or age.
We reserve the right to remove any comment, thread or content without prior warning to you. We also reserve
the right to bring legal proceedings against any individual for a breach of these rules or law generally, or
take such other action as we reasonably deem appropriate.
If you are dissatisfied with us or your travel booking, you must submit your complaint to us through our
dedicated customer experience team, within 96 (ninety six) hours of returning from your travel, in order for
us to investigate the complaint efficiently and to ensure that we are provided with a fair opportunity to
rectify the situation and mitigate any losses or damage. Any and all third party claims must be made
directly with the Third Party Service Provider of the travel product supplied. Stolen or lost luggage must
be reported to the airline prior to leaving the airport.
We value your feedback. If you have a compliment, complaint or wish to share your experience with us, please
contact customer care at: [email protected] or
General Terms and Conditions for Online Bookings
Please note that over and above the online terms and conditions as set out below (‘the Online
all online Bookings made via the Sites are subject to the Conditions which appear above. Where there is a
between the two, the Conditions will prevail..
The Sites are owned by Travelstart and the domain names are registered in the name of Travelstart. All
intellectual property rights in
and to the aforementioned vests in Travelstart. None of the content or data found on the Sites may be
reproduced, sold, transferred, or modified without the express written permission of Travelstart.
Changes & Modifications of these Terms and Conditions
Travelstart may make future changes, deletions or modifications to the Online Conditions, information,
products, features, functionality, services, and
links at any time without notice and the Client’s subsequent viewing or use of the Sites and/or the
of a transaction with Travelstart
will CONSTITUTE THE CLIENT’S AGREEMENT to such changes, deletions and modifications, as the
case may be. The CLIENT AGREES TO ACCEPT AND BE BOUND BY the
Online Conditions and notices which are in effect at the time of the Client’s use of the Sites and
Access and Use
The Sites are offered to the Client ON CONDITION THAT THE CLIENT ACCEPTS, without
modification, the Online Terms. By clicking “continue” on the Passenger information page,
prior to any conclusion of any transaction on the Sites, the Client agrees to all the Online Conditions and
Access to and use of the Sites are ENTIRELY AT THE CLIENT’S RISK. Travelstart may
discontinue or suspend the Sites
at any time without notice, and it may block, terminate or suspend any Client’s access at any time for any
reason in its sole discretion,
even if access continues to be allowed to others [provided that such right to block, terminate or suspend
any Client’s access is not
exercised unfairly on the basis of one or more grounds of unfair discrimination as contemplated in section 9
of the Constitution of the
Republic of South Africa, 1996 or Chapter 2 of the Promotion of Equality and Prevention of Unfair
Personal and noncommercial Use Limitation
The Sites are for the Client’s personal and non-commercial use. The content and information on the Sites
(including, without limitation, price and availability of travel,
accommodation and/or other services), as well as the infrastructure used to provide such content and
information, is proprietary to Travelstart or the Principals.
Accordingly, the CLIENT UNCONDITIONALLY AGREES not to use the Sites or its contents or
information for any purpose (direct or indirect) other than conducting
Enquiries and making Bookings for personal, non-commercial use, such as (for example) for reselling
purposes. Whilst the Client may make limited copies of its travel
itinerary and related documents for travel, accommodation and/or other services purchased through the Sites,
the CLIENT AGREES not to modify, copy, distribute,
transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or
re-sell any information, software, products, or
services obtained from the Sites. In addition, whether or not the Client has a commercial purpose, the
CLIENT AGREES NOT TO:
access, monitor or copy any content or information of the Sites using any means such as robot, spider,
scraper or other automated
means or any manual process for any purpose without express written permission of Travelstart;
violate the restrictions in any robot exclusion headers on the Sites or bypass or circumvent other
measures employed to prevent or limit access to the Sites;
take any action that imposes, or may impose, in the discretion of Travelstart, an unreasonable or
disproportionately large load on the Travel Agent’s infrastructure; or
deep-link to any portion of the Sites (including, without limitation, the purchase path for any travel
services) for any purpose without express written permission of Travelstart.
The information, software, products, and services published on the Sites may include inaccuracies or
In particular, Travelstart DOES NOT GUARANTEE THE ACCURACY of the hotel, air, and other
travel products displayed on the Sites
(including, without limitation, photographs, lists of hotel amenities, general product descriptions, etc.),
much of which information
is provided by the respective Principals. Travelstart DISCLAIMS LIABILITY for inaccuracies
relating to the aforementioned information and
descriptions. Hotel ratings displayed on the Sites are intended as only general guidelines, and Travelstart
DOES NOT GUARANTEE THE ACCURACY
of the ratings. Changes are periodically added to the information herein.
Travelstart may make improvements and/or changes on the Sites at any time, in accordance with the provisions
of the clause named
‘Changes & Modifications of the Online Conditions’. Travelstart makes NO REPRESENTATIONS
about the suitability of the information,
software, products, and services (together, ‘the Relevant Information’) contained on the Sites for any
purpose, and the inclusion
or offering for sale of any products or services on the Sites DOES NOT CONSTITUTE ANY ENDORSEMENT OR
RECOMMENDATION of such products
or services by Travelstart. For the avoidance of doubt, the services rendered by Travelstart do not include
advisory or consultancy services.
All Relevant Information is PROVIDED ‘AS IS’ WITHOUT WARRANTY of any kind.
The Travel Agent hereby DISCLAIMS ALL WARRANTIES AND CONDITIONS with regard to the Relevant
Information, including all implied warranties and
conditions of merchantability, fitness for a particular purpose, title, and non-infringement. The Principals
are independent contractors and not
agents or employees of Travelstart or its affiliates. Affiliates include websites which click-through to the
Website. Travelstart is NOT LIABLE for the acts,
errors, omissions, representations, warranties, breaches or negligence of any such Principals or for any
personal injuries, death, property damage, or other
damages or expenses resulting thereof. Travelstart and its affiliates HAVE NO LIABILITY AND WILL
MAKE NO REFUND in the event of any delay, cancellation,
[overbooking], strike, force majeure or other causes beyond their direct control, and it has NO
RESPONSIBILITY for any additional expense, omissions, delays,
re-routing or acts of any government or authority, it being recorded that the Client’s recourse in this
regard (if any) will be governed by the terms of its contract with the relevant Principals.
In no event shall Travelstart and/or their respective suppliers be liable for any direct, indirect, punitive,
incidental, special, or consequential damages arising out of,
or in any way connected with, the use of the Sites or with the delay or inability to use the Sites, or for
any information, software, products, and services obtained
through the Sites, or otherwise arising out of the use of the Sites, whether based on contract, tort, strict
liability, or otherwise, even if Travelstart and/or its
respective suppliers have been advised of the possibility of damages. Because some states/jurisdictions do
not allow the exclusion or limitation of liability for
consequential or incidental damages, the above limitation may not apply to you
By offering travel for sale to particular international destinations on the Sites, Travelstart does NOT
REPRESENT OR WARRANT that travel to such points is advisable or without risk, and is NOT
LIABLE for damages
or losses that may result from travel to such destinations. It is the Passenger's responsibility to check
that there are no travel bans and/or advisories in place that may impact on the booking/s. Travelstart
cannot be held responsible for any booking/s made by any Passenger that contravenes any travel advisory
and/or ban that may be in place at the time of making the booking/s.
The Client AGREES TO DEFEND AND INDEMNIFY Travelstart and any of their officers, directors,
employees and agents from and against any claims,
causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any
kind or nature including, but not limited to, reasonable legal and accounting fees, brought by:
the Client or on the Client’s behalf [in excess of the liability described above]; or
by third parties as a result of
the Client’s breach of the Online Conditions and notices or any other documents referenced
the Client’s violation of any law or the rights of a third party; or
the Client’s use of the Sites.
No unlawful or prohibited Use
The Client WARRANTS UNCONDITIONALLY that the Client will not use the Sites for any purpose
that is unlawful or
prohibited by the Online Conditions and notices or any other prohibitions unlawful in terms of South African
Links to other Websites
There are links on the Sites which allow a Client to visit the sites of third parties. Neither these sites
nor the companies
to whom they belong are controlled by Travelstart and it makes NO REPRESENTATIONS AND GIVES NO
WARRANTIES concerning the
information provided or made available on such sites nor the quality or acceptability of the products or
services offered by any
persons or entities referenced in any such sites. Travelstart’s inclusion of hyperlinks to such websites
does NOT IMPLY ANY ENDORSEMENT of the
material on such websites or any association with its operators. Travelstart has not tested and
MAKES NO REPRESENTATIONS regarding the correctness,
performance or quality of any software found at any such sites. The CLIENT SHOULD RESEARCH AND
ASSESS THE RISKS which may be involved in accessing
and using any software on the internet before using it. The CLIENT INDEMNIFIES Travelstart
against any claims for loss or damage arising from the
Client’s use of or of information gained from or from accessing any such linked sites.
Please note that the use of this Website and the Mobisite is subject to the STC and specifically subject to
South African law and the jurisdiction of South African courts.
Use of the Sites are unauthorized in any jurisdiction that does not give effect to all provisions of the
Online Conditions, including, without limitation, this paragraph.
THE CLIENT AGREES that no joint venture, partnership, employment, or agency relationship
exists between the Client and Travelstart as a result of this agreement or use of the Sites.
Travelstart’s performance of this agreement is subject to existing laws and legal process, and nothing
contained in this agreement is in derogation of
Travelstart’s right to comply with law enforcement requests or requirements relating to the Client’s use of
the Sites or information provided to or
gathered by Travelstart with respect to such use.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law
including, but not limited to,
the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable
provision will be deemed superseded by a valid,
enforceable provision that most closely matches the intent of the original provision and agreement shall
continue in effect.
This agreement (and any other terms and conditions referenced herein) constitutes the entire agreement
between the Client and Travelstart
with respect to the Sites and it supersedes all prior or contemporaneous communications and proposals,
whether electronic, oral, or written,
between the customer and Travelstart with respect to the Sites.
Any rights not expressly granted to Travelstart herein remain reserved.
Communication from Sites
By making a booking on any Travelstart platform, the client agrees to receive
transactional and promotional
communications from the site. The client may opt out of promotional communications at any time, however
transactional communication with regards to any bookings will continue to be sent.
All the terms and conditions displayed on the Sites constitute the entire terms of the relationship between
There exist no other terms, conditions, warranties, representations, guarantees, promises, undertaking or
inducements of any nature
whatsoever (whether verbal, written or electronic) regulating the relationship and the CLIENT
ACKNOWLEDGES that he/she has not relied on
any matter or thing stated on behalf of Travelstart or otherwise that is not included herein.